Freelance Tech Operator with Enterprise Experience.

Hi, I’m Jessica Carlo. I’m a SaaS professional with over 4 years of experience supporting revenue, renewals, and complex client environments across high growth technology organizations.

Most recently, I worked in an enterprise SaaS setting supporting large scale accounts and renewal activity while coordinating closely with sales, legal, and product teams. My work focused on maintaining account continuity, managing complexity, and supporting outcomes in environments where priorities shift quickly and context matters.

I’m comfortable stepping into roles that are still evolving. I work well with limited structure, take ownership early, and focus on understanding how decisions impact both customers and the business. I’m not task driven. I care about sequencing, communication, and making sure work lands well with the people involved.

I’ve supported teams through periods of change, handled sensitive customer situations, and operated with a high degree of independence. I’m used to working across regions, adapting to different markets, and balancing internal expectations with external realities.

What I bring to the work:

• Experience supporting enterprise and commercial SaaS accounts

• Clear, thoughtful communication across teams

• A steady approach in high pressure or ambiguous situations

• Accountability for follow through and outcomes

Earlier in my career, I worked in lean environments where flexibility and problem solving were essential. That background shaped how I work today: practical, adaptable, and focused on getting things done well.

If you’re looking for SaaS support that can step in quickly, learn the context, and contribute without a lot of overhead, I’d be happy to connect.